Return Policy
At Jaketheshank, your trust means everything to us. We want every order to meet your expectations from the moment it arrives. If it doesn’t, we are committed to providing a return and refund process that is clear, fair, and stress-free.
Please review the information below to understand our return and refund guidelines.
Return Window
| Condition | Details |
|---|---|
| Return period | 30 days from the date the carrier confirms delivery |
| Eligibility deadline | Items must be postmarked within the 30-day return window |
| After 30 days | Returns and refunds may no longer be accepted |
This timeframe allows you sufficient opportunity to inspect your purchase and ensure it meets your expectations.
Item Eligibility Requirements
To qualify for a return, all of the following conditions must be met:
| Requirement | Description |
|---|---|
| Item condition | Must be unused, unworn, unwashed, undamaged, and unaltered |
| Original packaging | All original packaging must remain intact (bags, boxes, protective materials) |
| Tags & labels | Must remain attached exactly as received |
| Proof of purchase | Required (order confirmation email or receipt) |
| If requirements are not met | Return may be refused or partially refunded |
Our Responsibility
If an issue occurs due to an error on our side, Jaketheshank will assume full responsibility.
| Covered Scenario | Examples | Cost Responsibility |
|---|---|---|
| Manufacturing defects | Fabric flaws, stains, stitching issues, discoloration | Jaketheshank |
| Incorrect product sent | Wrong size, color, style, or design | Jaketheshank |
| Printing errors | Misaligned graphics, incorrect artwork | Jaketheshank |
Please contact us at support@jaketheshank.com with your order number and clear photos of the issue. Our support team will assist you promptly.
Non-Returnable Situations
The following situations are not eligible for return or refund:
| Not Eligible for Return | Explanation |
|---|---|
| Incorrect customization details | Wrong size, color, or personalized text entered during checkout |
| Change of mind | Personal preference after delivery |
| Minor color variations | Slight differences caused by screen or lighting settings |
Because many of our products are customized, we strongly recommend reviewing all order details carefully before placing your order.
How to Start a Return
| Step | What to Do |
|---|---|
| 1 | Email support@jaketheshank.com with your order number and a brief explanation |
| 2 | Receive return instructions and the correct return address from our team |
| 3 | Securely package the item and ship it using a trackable shipping method |
| 4 | Return shipping costs are the customer’s responsibility unless the issue was caused by us |
| 5 | Original shipping fees are non-refundable |
After We Receive Your Return
| Process | Timeframe |
|---|---|
| Quality control inspection | 3–5 business days |
| Refund method | Issued to the original payment method |
| Payment provider processing | 5–10 business days (varies by bank or provider) |
