Refund Policy
This section outlines each stage of the refund process at Jaketheshank, along with the estimated timeframe for completion. Our goal is to ensure transparency and a smooth experience from return receipt to refund completion.
Refund Timeline
| Refund Stage | Description | Estimated Timeframe |
|---|---|---|
| Item Returned to Jaketheshank | Our Quality Control team receives and inspects the returned item | Within 3–5 business days after arrival |
| Refund Approval | You will receive an email notification once the inspection is completed | Same business day inspection is finalized |
| Refund Initiation | Approved refunds are processed to the original payment method via PayPal | Within 14 business days after approval |
| Funds Reflected in Account | Final posting time depends on your bank or card issuer | Varies by financial institution |
Refund Eligibility Requirements
To qualify for a refund, all of the following conditions must be met:
| Requirement | Required | Details |
|---|---|---|
| Item condition | ✔ Yes | Must be unused, undamaged, and show no signs of wear |
| Original packaging | ✔ Yes | Packaging must be intact and include all original tags |
| Proof of purchase | ✔ Yes | Order number or confirmation email is required |
| Approved return | ✔ Yes | Return must comply with the Jaketheshank Return Policy |
Non-Refundable Situations
Refunds will not be issued under the following circumstances:
| Scenario | Eligibility | Notes |
|---|---|---|
| Clearance or sale items | ❌ Not eligible | All discounted items are final sale |
| Incorrect size selected by customer | ❌ Not eligible | Please review our size guide carefully before ordering |
| Incorrect customization details | ❌ Not eligible | Personalized items follow customer-provided specifications |
| Color variation due to screen display | ❌ Not eligible | Minor differences may occur between devices |
| Returned item shows wear or damage | ❌ Not eligible | Item may be returned to the customer upon request |
Exchanges
Exchanges are limited to the specific situations outlined below:
| Exchange Reason | Eligible | Details |
|---|---|---|
| Defective item received | ✔ Yes | Photo evidence is required for verification |
| Item damaged during shipping | ✔ Yes | Replacement issued once damage is confirmed |
| Change of size, color, or preference | ❌ No | Exchanges are limited to defects or shipping damage only |
| Replacement item out of stock | ✔ Refund issued | Full refund processed to original payment method |
How Refunds Are Issued
| Method | Explanation |
|---|---|
| PayPal (Default) | All refunds are securely processed via PayPal, even if another payment method was used at checkout |
| Original payment source | Refunds are always returned to the original payment method |
| Refund confirmation | Proof of refund initiation can be provided upon request if required by your bank |
What to Do If You Haven’t Received Your Refund
If your refund does not appear within the expected timeframe, please follow these steps:
-
Contact your bank or card issuer to confirm their processing timeline
-
Review the refund confirmation email sent by Jaketheshank
-
Contact our support team if the delay continues and request proof of refund initiation
Customer Support
If you have any questions regarding refunds or exchanges, our support team is here to assist you.
Store Name: Jaketheshank
Address: 1429 Kenilworth Dr, Lafayette, IN 47909, United States
Email: support@jaketheshank.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM
