Shipping & Delivery

At Jaketheshank, we believe that getting your order should be just as enjoyable as choosing it. From the moment you click “checkout” to the moment your package arrives at your door, we take every step seriously. Our goal is to make every delivery smooth, timely, and worry-free, so you can focus on enjoying your new items rather than tracking down shipping issues.

Order Processing Time

We process all standard orders within 2 to 5 business days. Business days include Monday through Saturday and exclude weekends and all U.S. federal holidays.

• Orders placed after 7:00 PM Eastern Standard Time (EST) will begin processing on the next business day.

• Orders placed on Sundays will start processing on Monday, or the next available business day if Monday happens to be a holiday.

This timeframe allows our team to carefully check your items, ensure quality control, and pack them securely for shipment. We like to think of it as giving your order the attention it deserves before it leaves our hands.

Custom and Bulk Orders

For custom-printed apparel, personalized designs, or any special requests, please allow an additional 1–3 business days for artwork setup, design verification, and production checks. Personalized orders require extra care to make sure every detail is correct, from text alignment to color accuracy.

For bulk or wholesale orders exceeding 50 units, processing may take 7–10 business days depending on stock levels and production volume. Large orders often need extra coordination to ensure quality is consistent across every piece, so please plan accordingly if you’re ordering for an event, team, or group.

Cut-Off Time Policy

To offer the fastest service possible, our same-day processing cut-off time is 7:00 PM EST. Orders placed after this time will automatically be queued for the next business day. This allows our fulfillment team to manage production efficiently while keeping the process fair for every customer.

Shipping Partners

We collaborate with trusted, nationally recognized carriers to ensure reliable, efficient delivery. The carriers we use include:

• USPS (United States Postal Service)

• FedEx

• UPS

• DHL (available for certain regions and expedited services)

We carefully select carriers based on their reputation for reliability, timeliness, and package handling. Every package is shipped with care to make sure your order arrives intact and on time, whether you’re in a major city or a more remote area.

Shipping Costs

All standard domestic orders ship for a flat rate of $6.99 USD. No matter how many items you order, or how heavy the package is, the cost remains the same. That way, you don’t have to worry about hidden fees or complicated calculations at checkout — what you see is exactly what you pay.

Non-Serviceable Locations

At this time, we are only able to ship within the contiguous United States. The following locations are currently excluded:

• Alaska

• Hawaii

• U.S. Territories (including Guam, Puerto Rico, American Samoa, Northern Mariana Islands, and the U.S. Virgin Islands)

• P.O. Boxes

• APO/FPO/DPO military addresses

We understand that some customers outside this area may want to shop with us, and we are actively exploring logistics options to expand our shipping coverage in the future.

Tracking Availability

Once your order has been shipped, a tracking number will be automatically sent to your registered email address. If you provided a phone number at checkout, tracking details may also be sent via SMS.

Please allow 24 to 48 hours after shipment for the tracking information to update. This gives carriers time to scan your package into their system and start the tracking process. You can use this number to see exactly where your package is on its journey to you.

Holiday and Peak Season Shipping

During peak shopping times or major holidays — including Thanksgiving, Christmas, New Year’s Day, and Independence Day — processing and delivery may take longer than usual. High order volumes and increased demand on carriers can extend transit times.

To help ensure your items arrive on time during busy periods, we strongly recommend placing orders at least 2–3 weeks before holidays or nationwide events. Planning ahead reduces stress and helps ensure your items arrive exactly when you need them.

Our Commitment

At Jaketheshank, we handle every order with care and attention to detail. We know that your purchase is more than just clothing or accessories — it’s an experience, a statement, or a gift. That’s why we take our shipping responsibilities seriously, working closely with carriers, monitoring deliveries, and providing tracking every step of the way.

If you have any questions about your shipment, need assistance with tracking, or want to confirm details about your order, our support team is always ready to help. You can reach us at support@jaketheshank.com, and don’t forget to include your order number for faster service. Our support hours are Monday through Saturday, 8:00 AM – 7:00 PM EST.

Every package we send reflects the trust you place in us. We want your shopping experience with Jaketheshank to be seamless from checkout to delivery. By carefully handling each step of the process — from order confirmation to packaging, shipping, and tracking — we aim to make every shipment reliable, predictable, and worry-free.

Thank you for choosing Jaketheshank. We appreciate your business and look forward to delivering your order safely, quickly, and with the same dedication we put into every product we make.