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Return to shopReturn Policy
At Jaketheshank, your trust means everything to us. We want every order to feel right from the start—and if it doesn’t, our return process is designed to be clear, fair, and easy to follow. The tables below help you understand each step quickly and confidently.
Return Window
| Condition | Details |
|---|---|
| Return period | 30 days from the date the carrier marks the package as delivered |
| Return eligibility | Item must be shipped back (postmarked) within the 30-day window |
| After 30 days | Returns and refunds may no longer be accepted |
This timeframe gives you the flexibility to inspect your purchase and ensure it aligns with your expectations.
Item Eligibility Requirements
| Requirement | Description |
|---|---|
| Condition | Item must be unused, unworn, unwashed, undamaged, and unaltered |
| Packaging | Original packaging must be intact (bags, boxes, protective materials) |
| Tags & labels | Must remain attached exactly as received |
| Proof of purchase | Required (receipt, packing slip, or order confirmation email) |
| If requirements are not met | The return may be rejected or eligible for a partial refund |
Our Responsibility
If an issue occurs due to our mistake, Jaketheshank will fully cover it.
| Scenario We Cover | Examples | Cost Responsibility |
|---|---|---|
| Manufacturing defects | Fabric flaws, stains, misprints, stitching problems | Jaketheshank |
| Incorrect product | Wrong size, design, color, or style received | Jaketheshank |
| Printing mistakes | Misaligned text, incorrect artwork, production errors | Jaketheshank |
Simply email us at support@jaketheshank.com with your order number and clear photos of the issue—our team will take care of the rest.
Non-Returnable Situations
| Not Eligible for Return | Explanation |
|---|---|
| Incorrect custom details | Wrong size, color, or personalization entered by the customer |
| Change of mind | Preference changes after receiving the product |
| Minor color variations | Slight differences caused by screen settings or lighting |
Because some products may involve customization, we strongly recommend double-checking all details before placing your order.
How to Start a Return
| Step | What You Need to Do |
|---|---|
| 1 | Email support@jaketheshank.com with your order number and a brief explanation. |
| 2 | Our support team will send return instructions and the correct return address. |
| 3 | Pack the item securely and ship it using a trackable method. |
| 4 | Return shipping costs are the customer’s responsibility unless we were at fault. |
| 5 | Original shipping fees are non-refundable. |
After We Receive Your Return
| Process | Time Frame |
|---|---|
| Quality Control Review | 3–5 business days |
| Refund Method | Refunded to your original payment method |
| Bank/payment processing time | 5–10 business days depending on your provider |
If you ever need help or have questions about your return, our team is always ready to assist at support@jaketheshank.com.
Thank you for choosing Jaketheshank. Your confidence means a lot to us, and we are committed to making every part of your experience—from checkout to returns—smooth, reliable, and stress-free.