Refund Policy

Refund Policy

We want your shopping experience to be risk-free. If you need a refund, here’s what you can expect.

Refund Window: Refunds are normally completed within 14 business days of approval. For delays, reach out—we’ll help.

Safety: Refund transactions are completed securely via PayPal.

Eligibility Confirmation: After checking the condition of your return, we’ll notify you of refund approval via email.

Refund Still Pending? Start by checking with your financial provider. If delays persist, email us directly.

Exclusions: Sale and clearance products are non-refundable.

Exchanges: Only damaged or defective products are eligible for exchanges. Contact support@jaketheshank.com for steps.