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Return to shopRefund Policy
Refund Processing Timeline
| Stage of Refund | Description | Timeframe |
|---|---|---|
| Item Returned to Jaketheshank | Our Quality Control team inspects the returned item upon arrival. | Within 3–5 business days of delivery to our facility |
| Refund Approval | Customers receive an email notification once the inspection is completed. | Same day the inspection is finalized |
| Refund Initiation | Refund is issued through PayPal back to the original payment method. | Within 14 business days after approval |
| Funds Appearing in Account | Processing times vary depending on your financial institution. | Determined by your bank or card issuer |
Refund Eligibility Requirements
| Requirement | Must Be Met? | Details |
|---|---|---|
| Item condition | Yes | Item must be unused, undamaged, and free of any signs of wear. |
| Original packaging | Yes | Packaging must be intact, with all original tags included. |
| Proof of purchase | Yes | An order number or confirmation email must be provided. |
| Return approved under Jaketheshank Return Policy | Yes | Item must meet all conditions specified in our main Return Policy. |
Non-Refundable Situations
| Scenario | Refund Eligibility | Notes |
|---|---|---|
| Clearance or discounted items | Not eligible | All sale and promotional items are final sale. |
| Wrong size chosen by customer | Not eligible | Please review our size guide carefully before ordering. |
| Incorrect customization or spelling provided by customer | Not eligible | Custom items follow strict customer input requirements. |
| Color differences from screen displays | Not eligible | Minor variations in color due to device screens are normal. |
| Returned item shows wear, alteration, or damage | Not eligible | Item may be returned to customer upon request. |
Exchanges
| Exchange Reason | Eligible? | Details |
|---|---|---|
| Defective product received | Yes | Submit photos showing the defect for review. |
| Item damaged on arrival | Yes | Replacement will be shipped once damage is verified. |
| Size, color, or preference change | No | Only defective or damaged items qualify for exchange. |
| Replacement out of stock | Refund instead | A full refund will be issued back to the original payment method. |
How Refunds Are Issued
| Method | Explanation |
|---|---|
| PayPal (default) | All refunds are securely processed through PayPal, even if the original payment used a different provider. |
| Original payment source | Refunds always return to the payment method used at checkout. |
| Proof of refund | Available upon request if needed for bank verification. |
What To Do If You Haven’t Received Your Refund
| Step | Action |
|---|---|
| 1 | Contact your bank or card issuer—processing times vary widely. |
| 2 | Review the refund confirmation email sent by Jaketheshank. |
| 3 | Contact us if your refund still hasn’t appeared—we can provide proof of refund initiation. |
Contact Information
| Method | Details |
|---|---|
| Company | JAKETHESHANK LLC |
| Address | 1429 Kenilworth Dr, Lafayette, IN 47909, United States |
| support@jaketheshank.com | |
| Support Hours | Mon – Sat / 8:00 AM – 7:00 PM |